Return Policy and Return Process below.
Please look over your order as soon as you receive it. If you are missing items, received a defective item or an incorrect item contact our customer service within 7 days of receiving of your order.
EXCHANGE OR STORE CREDIT ONLY. NO REFUNDS. NO EXCEPTIONS!
ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.
All exchanges must be approved before merchandise can be returned
For hygiene reasons; we can not offer exchanges on pierced jewelry
- All returns must be received within 14 days of date shipped out. Upon receipt of your package, your exchange will be processed within 5-7 business days. You will be notified via email once your returned has been processed.
- Merchandise must be unworn with all original tags attached to items. We cannot accept returns on items that have been washed, damaged, worn, or soiled.
- Non-returnable merchandise includes any merchandise marked sale, formal gowns, swimwear, bodysuits and gift certificates.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable. We suggest sending your returns package USPS, UPS or FedEx so you will have a tracking number. We are not responsible for items lost in transit.
- Refunds are issued back as a store credit only to your account.
To Make a Return or Exchange
- Your package will include an order invoice. Email us your return request to (firstname.lastname@example.org) noting the invoice number, the style number(s), color(s) and the quantity of the item(s) you are requesting a R/A for. We will confirm receipt of your request and contact you ASAP with our response.
- If your RA request is approved and we ask that the merchandise be returned to us, we will email you the necessary shipping instructions.
- Please pack and seal your return merchandise securely. Shipping and handling charges are not refundable. (Priority Mail Provides Insured shipping!)
- Please consider delivery confirmation/shipping insurance for your return/exchange package as Nonchalant Casual is not responsible for lost return packages without insurance.
Terms & Conditions
- Nonchalant Casual Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely.
- We reserve the right to deny or refuse a full credit based on the returned condition.
- Personal Shopping Services: There is a 20-50% restocking fee Items that do not match the criteria above are subject to denial.